Returns & Refunds policy

Tech Medics 30-Day Return Policy (not applicable to services)

Thank you for shopping at Tech Medics! We strive to ensure your complete satisfaction with all our products. Please review our 30-day return policy for accessories and other items purchased from our store:

1. Return Window

You have 30 days from the date of purchase to return any accessories or products. After 30 days, we are unable to process returns or issue refunds.

2. Eligibility for Returns

To be eligible for a return:

• The item must be returned within 30 days from the date of purchase.

• The item must be in its original condition, unused, and with all original packaging and accessories included.

• You must present the original receipt or proof of purchase.

3. Return Procedure

• Contact Us: Notify our customer service team at [phone number] or [email address] to inform us of your intent to return and confirm the return process.

• Visit Us: Bring the item, original receipt, and any packaging or accessories to our store at 3764 Eisenhower Parkway Macon Ga 31206.

• Inspection: We will inspect the item to ensure it meets our return policy criteria.

4. Restocking Fee

• For opened items that are returned, a 10% restocking fee will be applied. This fee helps cover the cost of processing and repackaging the item.

5. Refunds and Exchanges

• Refunds: If the return is approved, we will issue a refund to the original method of payment, minus the 10% restocking fee for opened items, within 7-10 business days.

• Exchanges: If you prefer, we can offer an exchange for the same item or a different item of equal value, based on stock availability.

6. Non-Returnable Items

The following items are not eligible for return:

• Items that have been opened, used, or are not in their original packaging.

• Personal items such as earbuds or screen protectors for hygiene reasons.

• Clearance or sale items marked as non-returnable at the time of purchase.

7. Exceptions

• If the item is defective or damaged upon receipt, please contact us immediately to discuss return or exchange options. We may request photographic evidence of the issue.

8. Refund Processing

Refunds will be processed to the original method of payment within 7-10 business days after the return has been approved, minus any applicable restocking fees.

9. Contact Information

For any questions or concerns regarding our return policy, please contact us at:

Phone: 478-259-6371

Email:Support@anartwork.com

Store Address: 3764 Eisenhower Parkway(Bloomfield Village Dr.) Macon Ga 31206

We appreciate your understanding and cooperation. At Tech Medics, we are committed to ensuring you are satisfied with every purchase. Thank you for choosing us!

Service Warranty & Return Policy

Tech Medics 30-Day Service Warranty

Welcome to Tech Medics! We’re dedicated to providing top-notch repair services for your Apple devices. To ensure a smooth experience, please review our 30-day return policy below:

1. Return Window

You have 30 days from the date of repair to return for any service-related issues. After 30 days, we cannot process returns or offer refunds.

2. Eligibility for Returns

To be eligible for a return:

• The device must be brought back within 30 days from the date of the repair.

• The device must be in its original condition and not physically damaged.

• You must present the original receipt or we have to be able to locate records in our system.

3. Return Procedure

• Contact Us: Reach out to our customer service team at 478-259-6371or support@anartwork.com to explain the issue and initiate the creating a solution phase.

• Visit Us: Bring your device, original receipt, and any accessories that came with the device to our store at 3764 Eisenhower Parkway(Bloomfield Village dr) Macon GA.

• Inspection: Our technicians will inspect the device to verify the issue and ensure it falls under our return policy criteria.

4. Refunds and Repairs

• Refunds: If Tech Medics is found to be at fault, we will retry with a known good part, offer a partial refund.

• Additional Repairs: If the device requires further repairs not covered by the original service, we may offer to address these issues at no extra charge or with a discount, depending on the circumstances.

5. Non-Returnable Services

• Incidents due to accidental damage, misuse, or any issues not directly related to our initial service.

• Services where the issue was resolved but has reoccurred due to external factors.

6. Exceptions

• Custom or specialized repairs may not be eligible for returns or refunds.

• If the device has been altered or tampered with after our repair, it will not be eligible for a return.

7. Refund Processing

Refunds will be processed to the original method of payment within 7-10 business days after the return has been approved.

8. Contact Information

For any questions or clarifications regarding our return policy, please contact us at:

Phone: 478-259-6371

Email: support@anartwork.com

Store Address: 3764 Eisenhower Parkway Macon Ga 31206

We appreciate your understanding and cooperation. At Tech Medics, we strive to provide the best service and ensure your satisfaction with every repair. Thank you for choosing us!